This error happens when launching the cloud hosted application from the dashboard occassionally where it won't accept your password. A couple things to try to resolve this error:
1) If available, try the "more choices" selection and enter in just your email and password.
2) Clear Saved Windows Credentials:
- Close Cloud Session.
- From the Start menu, select Control Panel.
- Click User Accounts.
- Click Credential Manager.
- In the Windows Credentials and Generic Credentials section, remove any stored credentials referencing Wizmoworks.net
- Click Details or Expand Arrow.
- Click Remove.
- Click Yes on the warning box.
- Repeat these steps until you remove all of the credentials associated with your email address.
- Close the Control Panel window.
- Launch Cloud Session again.
If you still get an error contact tech support (firstname.lastname@example.org or 800-659-3742 ext 4 or use the live chat feature if available on this page.)