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Error Reading License Information: 4380

Problem

When launching our application (Genesis or Food Processor) Nova PDF throws an error: "error reading license information: 4380

Solution

When error 4380 is shown, please open Control Panel \ System and Security \ Administrative Tools \ Services list. Or if you have Windows 10, just type “Services” in the search box and open the application from the top of the results.
 
Look for the “novaPDF Server” service in the list and if stopped, start it manually.
 
The service is configured to start when the system starts, but sometimes  it starts slower or fails to start.
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